The city of Worcester seeks qualified candidates for the position of Senior Customer Service
Representative for the Department of Human Resources. This position is the first point of
contact in the Human Resources Office and serves as reception for the department. The position
will be responsible for providing exemplary customer service to city of Worcester employees,
retirees, residents/constituents. The position will work closely with human resources leads to
ensure administrative functions are completed accurately and on time, including processing
employee benefits, performing audits to ensure employee data integrity, and new hire
onboarding support.

SALARY RANGE: $21.05-$25.58 hourly, full-time, with an excellent benefits package.

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