Job Description

This position works with and reports to the town of Great Barrington Director of Planning and Community Development and the Microtransit Program Director. The Microtransit Manager will be responsible for planning, organizing and managing the activities of the Microtransit Program.

This position is only guaranteed for one year, pending microtransit pilot success and continued funding.

Responsibilities include, but are not limited to, the following:

  • Provides highly responsible and complex administrative support to the Microtransit Program Director.
  • Responsible for direct supervision of microtransit operations, supervisors and drivers; ensures accurate records.
  • Directs the operation, modification and expansion of transit services and liaison activities between other town departments, including the Council on Aging, and other various outside agencies.
  • Plans, organizes and manages the activities of the Microtransit Operations Division; plans, coordinates, administers and evaluates projects, processes, procedures, systems and standards; develops and coordinates work plans; ensures daily service is met.
  • Coordinates regularly with and works closely with the Council on Aging Director and staff of the senior center’s transportation program.
  • Participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
  • Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
  • Analyzes and plans transit operations; recommends improvements, modifications or elimination of schedules and routes.
  • Markets and promotes the use and expansion of the microtransit system through meetings with community groups, the general public, and by attending public hearings and informational meetings.
  • Responds to inquiries, complaints and correspondence from riders and the public; prepares special reports and studies and conducts investigations related to microtransit operations.
  • Supervises microtransit safety and training programs and the maintenance and compilation of related records; processes compensation claims; coordinates the driver physical exam program.
  • Develops, prepares and administers the division budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
  • Provide responsible staff assistance to the Microtransit Program Director; prepares a variety of reports on division activities.
  • Serves as the liaison for the Microtransit Operations Division with other divisions, departments, general public and outside agencies; negotiates and resolves sensitive and controversial issues.
  • Performs related duties as required.


  • Five years of progressively responsible experience in public transit.
  • Experience working with seniors preferred.
  • Familiarity with GIS preferred.
  • A bachelor’s degree in civil engineering, operations management, business management or planning preferred and can be substituted for up to two years of required work experience or a graduate degree in regional planning, civil engineering, operations management or equivalent can be substituted for up to three years of required work experience.

Job Types: Part-Time, Full-Time

Salary: $55,000.00 – $70,000.00 per year


  • 401(k)
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Eight hour shift
  • Monday to Friday