The Springfield Water and Sewer Commission (Commission) is seeking versatile and motivated candidates to join our dynamic and growing organization as a Human Resources Manager at our Bondi’s Island facility in Agawam, MA. Commission employees are the stewards of clean water for the lower Pioneer Valley. Our work protects public health and the environment by providing drinking water, fire protection, forest stewardship, clean rivers and streams, and wastewater treatment. This position oversees all HR functions for approximately 250 employees, including recruiting, onboarding, leaves of absence, worker’s compensation, employee relations, union negotiations, performance management, policy implementation, and training. This role supports bargaining and non-bargaining employees in both office and field environments at a variety of work locations at the second-largest water utility in Massachusetts.

About SWSC: SWSC was established in 1996 as an independently operated and managed regional water and wastewater utility that provides retail and wholesale water and sewer service to approximately 250,000 customers across multiple communities in the lower Pioneer Valley. The SWSC has approximately 250 employees that operate and maintain a system of one thousand miles of water and sewer pipe, treatment plants, reservoirs, watershed land, dams, and other critically import infrastructure that serves the public.

Mission Statement: SWSC’s mission is to provide an uninterrupted, high-quality supply of water to our customers, to collect and treat wastewater, and return clean water to the environment.


  • Develops, recommends, creates and administers human resources policies.
  • Stays abreast of all state and Federal regulatory changes and maintains/updates handbook on employee policies and procedures.
  • Performs benefits administration to include open enrollment, new hires, and employee changes for all standard and voluntary benefit programs. Maintain positive working relationships with benefit vendors.
  • Conducts recruitment efforts for all exempt and non-exempt personnel, interns and temporary employees.
  • Oversees and manages all programs associated with leaves of absence, including FMLA, SNLA, etc.
  • Oversees and manages all workers compensation claims.
  • Oversees all documentation and processes relative to CDL employees.
  • Reviews and updates job descriptions.
  • Conducts salary surveys and analyzes compensation.
  • Manages the employee evaluation program.
  • Authorizes payroll for transmittal. Assists in resolving payroll issues. Weekly audit of payroll changes.
  • Establishes and maintains effective working relationships with all employees.
  • Responsible for all union-negotiated items.
  • Oversees employee progressive discipline including disciplinary hearings and makes appropriate recommendations to the Executive Director. Must perform and document thorough and effective investigations.
  • Responsible for negotiating union grievances to a successful outcome.
  • Maintains working knowledge of federal and Massachusetts laws and regulations pertaining to the employer, employee and the workplace environment.
  • Oversees, manages and mentors subordinate HR employees.
  • Performs related work as required.

 Required Skills:

  • Must have a working knowledge of Microsoft Office Suite, such as Outlook, Word, Excel and PowerPoint. Experience with Checkwriters preferred.
  • Must be familiar with a variety of Human Resources concepts, practices, and procedures.
  • Must possess problem solving and decision-making abilities. Able to utilize professional experience and judgment to plan and accomplish goals, which would include identifying, researching, and resolving problems.
  • The individual must have the ability to express oneself clearly and concisely both orally and in writing. Must have the ability to represent the Commission effectively in internal and external meetings.
  • Must be skilled in using independent judgment and analyzing situations accurately and expeditiously. Must have the ability to establish and maintain effective working relationships with peers and those contacted in relation to Commission matters.
  • Must be able to effectively manage staff and ensure all departmental functions are being performed.
  • Must be able to collaborate with Commission leadership and legal team as necessary.
  • Must have a valid driver’s license.


  • The individual must possess a bachelor’s degree in business administration or similar field of study; master’s degree is desired. Equivalent experience combined with education will be considered.
  • In addition, the individual should have at least five years of experience in the field of human resources, preferably in a leadership capacity, including management of FMLA, workers compensation, recruiting, benefits and employee relations.
  • Experience in union negotiations and union contract maintenance strongly preferred.

Qualified candidates should send their resume and cover letter with salary requirements to