Job Summary:

Working closely with the Volunteer Services Coordinator (VSC), this position ensures exceptional customer service at the front desk and to callers through our central line. A very professional, caring first impression of our operations reinforces our enviable reputation as a regional leader in aging services.

Specific Duties and Responsibilities:

The specific duties and responsibilities include, but are not limited to the following:

Front Desk Operations

  • Working closely with the VSC, train front desk volunteers in standardized procedures and protocols.
  • Answers incoming telephone calls, determines appropriate routing and transfers calls to correct extensions.
  • Greets visitors and determines nature of business to assist as necessary or directs visitors to proper office or person.
  • Effectively handles cash and other payments for events then turn over to administration per BCOA front desk policies.
  • Process new patron paperwork with accurate copying and filing.
  • Distribute daily mail.
  • Signs up clients for participation in programs; collects fees for programs.
  • Types, copies, collates, files and performs other clerical duties as needed.

Assisting Staff

  • Work on projects for staff that come through the VSC such as making phone calls, managing mailings, following requirements defined by staff and approved by the VSC.

Mobilizing Volunteer Capacity

  • Where needed, train or retrain volunteers to deliver excellent customer service.
  • Help create the monthly volunteer schedule and fill unexpected openings by contacting volunteers, with direction from the VSC.


  • Manage all the steps to prepare the monthly newsletter for timely mailing, including taking it to town hall and the post office.
  • Performs other duties as assigned.


  • High school diploma with relevant administrative skills, customer service and front desk operations, experience working in an aging services or human services environment is a plus.
  • Ease using the computer. Ability to quickly learn My Senior Center and other computer programs relevant to this position.
  • Multitasks with ease.
  • Enjoys working with seniors in a compassionate manner.
  • Must maintain confidentiality.
  • Good judgment
  • Energetic and highly organized.
  • Exceptional phone skills.
  • Calm in fast-paced environments.
  • A valid Massachusetts driver’s license and access to a dependable automobile.
  • Must undergo CORI check as condition of employment.

How to Apply:

Billerica is an equal opportunity/affirmative action employer and does not discriminate against any applicant because of race, color, religion, sex, marital status, national origin, age, disability, sexual orientation or any other class protected by federal, state, or local law.

Qualified applicants should submit a cover letter and resume to