The town of Falmouth has an immediate opening for a temporary, part-time Computer Support Specialist-Zoom Moderator. The purpose of the position is to moderate Zoom meetings for the town of Falmouth, including assisting panelists with any participation/technical issues as well as providing expert technical advice and support services in I.T. practices throughout the town. Responsibilities include: Field incoming zoom meeting requests from end users via telephone and email; Familiarize and promote good practices for town of Falmouth remote meeting policies and requirements, including public and open meeting law requirements; Identify, diagnose, and resolve problems for users that are having technical difficulties connecting to zoom calls – this requires a technical background that can troubleshoot complex issues in a remote manner; Document, track and monitor problems in a timely resolution; Assist in tracking help desk calls pertaining to committee communications including Zoom, email and phone; Promote a very high level of customer satisfaction through proper telephone techniques and respond with the elevated level of urgency to user problems; Assign user-name, password and access right permissions for committee meetings in the Zoom dashboard and other applications; Provide hardware support of end-user equipment, such as installing replacement hardware or upgrading hardware; Create weekly reports / dashboards on activity and challenges; Other duties as assigned.
This will be an off-hour remote position for up to three days a week that will frequently require moderating meetings past 4:30 p.m. and occasionally lasting to 1 a.m. in the morning. Minimum one day per week in the Falmouth I.T. office during regular business hours will also be required. Ability to handle a flexible schedule, up to 29 hours per work week, with shifting hourly requirements. Must have a high speed Internet connection from the place of work (minimum 50mbps down/10mbps up).
High school diploma / GED Required. One plus years in IT support role. High familiarity with technology, namely the ability to actively troubleshoot Internet/Client connections with Zoom participants. Excellent communication and ability to work with different committee groups are essential.
Full job description, employment application and instructions for applying can be found at Falmouth job Opportunities Candidates who submit their application by Oct. 8 will be given preference. The town of Falmouth is proud to be an EEO/AA employer.