The town of Natick is seeking a Business and Operations Manager to join the Community Services department. This role is responsible for the management and supervision of the administrative team at the Community Senior Center and the Cole Center; providing high level customer service; executing administrative functions associated with payroll, permitting/rentals, fiscal, procurement. Operational databases and management of daily office operations with working to assist the Director of Community Services and leadership team. Ensures the offices run smoothly and effectively in the delivery of programs, services and business functions.
Key Responsibilities:
- Coordinates with the Director, designee(s), and department administrative staff in administering payroll, permits, warrants, requisitions, purchase orders, accounts payable and receivable, billing, database and records management, paperwork processing, purchasing and supplies, contracts, public communications, customer service activities, and grant reimbursements.
- Oversee the program software and databases.
- Coordinates the scheduling, permitting, and staffing of all Community Services Facilities including outdoor fields and indoor building spaces.
- Assists Community Services Director with the development of procedure and policies for facility rentals.
- Identifies, plans and supports operational efficiencies for the department. Implements cost savings opportunities.
- Assists the Director or designee with budget preparation; supports divisions in developing budgetary requests; forecasts and tracks revenue; reviews expenditures; identifies potential budget overruns; and initiates corrective actions for both operating and capital budgets.
- Documents expenditures, revenues, and departmental performance against the approved operating and capital budgets, ensuring that fiscal policies, procedures, and records align with town requirements and established accounting standards.
- Research, writes and supports grants for Department projects.
- Develops standard and ad hoc reports; conducts research; and assembles and analyzes data to prepare reports, presentations, and other documents. Assists members of the public by addressing problems, responding to complaints and inquiries, and providing phone and in-person customer support as directed.
- Supports the team in departmental communications (website postings, mailings, social media posts, press releases, etc.).
Minimum Qualifications:
- Bachelor’s degree in accounting, finance, public administration, recreation administration or other related fields.
- Five years business operations, budget tracking, data analysis, process documentation, database support experience and systems implementation.
- Two years supervising direct reports
- Valid driver’s license
- Working knowledge of financial planning, budgeting, marketing, and public relations principles and practices
- Working knowledge of Microsoft office, google suite and recreational programing and scheduling software
- Knowledge of Munis software or similar municipal software application
- Strong analytical skills. Completes information analysis for procedures and reports
Hiring range is $76K to $85K commensurate with education and experience.