Brookline seeks an accomplished municipal operations professional to support the Town Administrator in managing day-to-day functions of Town government. Serving as a key member of the executive leadership team, the Assistant Town Administrator for Operations oversees the Select Board/Town Administrator’s Office, supervises staff, manages constituent services, and ensures clear communication across departments, boards, and community stakeholders. This position manages Select Board meetings and licensing processes, coordinates town-wide initiatives, assists with Town Meeting preparation, and leads process development to improve efficiency and responsiveness. The role requires frequent interaction with residents, vendors, elected officials, and outside agencies, often serving as the first point of contact on complex operational issues. Evening meetings and occasional weekends are required.
Qualifications:
Bachelor’s degree in public administration, business, political science, or related field; master’s degree preferred. Five to seven years progressively responsible experience in municipal administration, government operations, communications, or customer service, including supervisory duties. Strong knowledge public administration practices and municipal procedures, excellent communication and diplomacy skills, proven success managing high-profile workflows, and proficiency with office software and digital communication platforms are essential.