Job Description
The town of Danvers welcomes applicants for two Accounts Receivable/Customer Service Assistant positions. Under the general direction of the Business Manager and/or their designee, this position is responsible for acting as the main point of contact for utility customers, processing high volumes of customer payments, managing complex account transactions, and resolving customer billing inquiries. Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline. Interactions involve frequent tactful explanation, discussion, or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, resolve operating problems, or assist dissatisfied customers. This position has access to limited sensitive or confidential records that require appropriate handling in accordance with established protocols.
The town will consider any combination of relevant work experience, volunteerism, education, and transferable skills as qualifying unless an item in the qualification section of the job description is a required degree, license or certification. High school diploma or equivalent plus one year of related experience. Proficiency with computers and Microsoft Office Suite. Experience with Munis and other financial software is strongly preferred.
Competitive benefits, pay range $29.17/hourly to $37.93/hourly. For more details about this role or to apply please go to our website.