311 Call Center Representative
City of Haverhill
As an essential employee, the Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both City staff as well as the general public; inputs and/or logs information received into the contact center’s database; directs requests to the appropriate department or agency for further action; assisting constituents with the resolution to problems, questions and concerns. Employee is required to initiate transmission on and respond to all telephone calls, emails, social media posts, facsimile transmissions, face to face interactions from residents in a professional and timely manner.
Salary: $47,336.76-$54,434.94 per year
For detailed job description, visit www.haverhillma.gov/government/job-opportunities/
Submit resume and application with Job # 2026-4 to [email protected]. The city of Haverhill is an EEO/AA/ADA Employer.